Raising the degree of responsibility of public service towards the citizens.
- Grading the satisfaction of citizens towards the quality of the services provided by the local public utilities
- Improving the communication between citizens and authorities with regards to the utilities services
- An informative tool for the citizens
- A toolkit regarding the methodology for evaluating the satisfaction of the citizens towards the quality of the utilities services
Ti-Ro’s role in the project:
- Offering precise, accessible and relevant information to citizens with regards to the services provided by the local public utilities
- Developing a tool for measuring the satisfaction of the citizens with regards to the local utilities services
- Raising the transparency of the services of public utilities
- Identifying and approaching the weaknesses of services provided by the local public utilities while working on providing alternative solutions.