The guide includes: General aspects regarding the organization and functionality of public services, types of public services organized at city level, as well as their structures, how you can interfere in order to improve public services, glossary, useful links.
This guide was created inside the “Promoting a good management and increasing citizen’s satisfaction regarding public services” project, financed by Trust for Civil Society in Central and Eastern Europe. In order to implement this guide, institutional partners such as Craiova’s Local Authorities, the National Institute for Administration, National Institute for Marketing and Surveys and Municipal Society from Romania have contributed.